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FAQ

Editions
What is a limited edition?

A limited edition is a series that is fixed in quantity, meaning there is a specific and restricted amount of prints that will ever be produced.

Are the artists involved in production?

Yes. We work directly with our artists to create editions that accurately represent their larger body of work. Additionally, each artist personally reviews and approves their final edition.

How do I know that my Bright edition is authentic?

We issue a signed Certificates of Authenticity (COA) with each of our editions with the number of the edition and the artist’s signature.

What paper do you use?

Our prints are printed with Pigmented Inkjet Print technology on acid free archival Fine Art Paper, a 100% cotton paper weighing up to 300gr. These museum quality materials are guaranteed for up to 90 years.

Do editions ever sell out?

Yes. Sign up for our mailing list to always be the first to know about our new editions.

If I buy an edition, do I own the copyright?

No. The copyright is not transferred to the purchaser of the edition.

How can I best care for my artwork once it arrives?

Try not to touch the print with bare hands. Getting the artwork framed with anti-reflective glass will help keep it safe from UV and prevent damp getting to it. Ideally hang it in a dry environment away from direct sunlight or areas of high humidity.

Shipping
Do you ship internationally?

Yes, we ship internationally!

International orders are subject to customs duties, which are set by the government of the destination country. All applicable customs fees, taxes, and duties are the sole responsibility of the customer; these fees will be due upon arrival and are in addition to the cost of artwork and shipping and handling. We cannot discount customs duties or reimburse you for these costs. Due to geopolitical issues, we reserve the right to choose not to make deliveries to specific destinations or individuals at our discretion.

How long will it take to get my order?

Orders are normally processed within 5 business days and delivered within 10-14 business days depending on the destination. We will let you know if any delay occurs.

How will my order be packaged?

Prints will be wrapped in acid free tissue paper and shipped in a cardboard tube. Please take extra care when removing your print from its wrapping.

How can I track my shipment?

As soon as your artwork has been shipped you will receive an email with the tracking number.

Return Policy
Can I return a product?

If your print arrives damaged or flawed, you may be eligible for a replacement or return within 30 days. In the unlikely event that artworks arrive at your door damaged, photographs or video must be taken immediately and sent to us by email at info@bright.gallery as proof of condition.

Can I cancel or make adjustments to my order?

All requests for cancellations and/or adjustments must be made within 24 hours after the order was placed. Requests that extend beyond this timeline will not be accommodated.

Payments
Which methods of payment are accepted?

We use a secure worldwide online payment system and accept credit cards or payments through PayPal.

Is the shop secure and is my personal data protected?

Your credit card details are never stored on our website and are solely processed by our secure payment gateways. In addition to this, our website is using a powerful encryption SSL Certificate that encrypts sensitive data that users submit.

Other
Do you accept artist submissions?

Yes, we are always happy to review artists’ works. Please send your portfolio to info@bright.gallery and we will get back to you as soon as we can.

Anything unanswered? Email us at info@bright.gallery

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